Questions & Answers

01

Quality and samples

Each product has information about its certificate. You can download the certificate from a separate page or ask your sales representative for it.

Yes of course.

Our printing house and warehouse are located in Sowlany near Białystok, however, we specialize mainly in online sales and it is not possible to visit our headquarters. You can order samples of fabrics and test prints. All arrangements are made by correspondence, and we send all samples at the client's request.

The cooperation with our clients is the same regardless of the country of the client.

Yes, the customer can order samples of selected fabrics in two ways: by attaching them to the order placed, or by ordering them by separate shipment. In the second case, the customer pays a symbolic fee and bears the cost of shipping samples of selected fabrics.

Yes, just download interesting pictures from our website.

Due to the fact that we are a wholesaler, it is not possible to order fabrics in quantities less than 5/10 meters of fabric with one pattern. However, it is possible to order samples of selected printed fabrics.

In our warehouse, large amounts of orders are placed every day, which are carried out in the order they are placed. It may happen that several customers at the same time purchase the same type, color, pattern of the fabric. We are currently working on a WMS system that will automatically count the quantities of sold out fabrics. Soon, the actual inventory levels will be updated on an ongoing basis in the ordering system on the website.

Yes of course. To receive samples of selected fabrics, please contact our sales department. Contact details can be found in the "contact" tab.

You can change the order, but it depends on the stage of the contract. To find out if it is possible and to extend your order, please contact your sales representative as soon as possible. If we have not yet started the production process, we will change your order.

Changing the order is possible only until we have not yet started the stage of completion and production. To find out at what stage your order is and whether it is possible to change the order, please contact your sales representative as soon as possible.
02

Orders

03

Printouts

Detailed information on the preparation of files for printing is presented on the website ............... You will find there guidelines in what format the files should be sent, how to prepare them for printing, how to properly reduce them, etc.

How the file is uploaded depends on its size. Files up to 400 MB can be loaded via the B2B platform when placing an order, while larger files can be sent via the WeTransfer.com website. Be sure to include your order number when uploading files via the website.

Our graphic designers can make small graphic corrections of the sent patterns and help to adapt the files to the printing house's requirements, but they do not assemble the patterns from scratch. The cost of graphic designer work is PLN 150 net per working hour.

The current order processing time is given on the website for each product and is updated on a regular basis. We make every effort to complete orders as quickly as possible, but please remember that each fabric is produced on an individual order. There are many factors that may disrupt or extend the technological process (e.g. failure). In special cases, the order fulfillment time may be extended. We inform you about any problems as soon as possible.

Of course we understand the need to test your concept and see the print before placing a larger order. This can be done by ordering 1 meter of fabric when placing an order in the configurator. Sample prints (1 linear meter) will be delivered sooner.

Unfortunately no. In order to maintain the highest quality standards, we only offer our fabrics that go through a series of complex technological processes before they go to print. We are constantly expanding our offer of printing fabrics.

If you choose the bretting option when placing your order, each pattern will be wound on a separate brette. When selecting a beam, all ordered patterns are wound on one beam.

An order of 5 meters of one pattern is shipped in one piece. In exceptional cases, the ordered print may be divided into maximum 2 parts. The reason is e.g. the end of a roll of a given fabric and the necessity to finish printing on a new beam.

Yes, when placing an order in the B2B system, select the Express option, the order will be processed first. The option is additionally payable.

The fabric is always printed according to the customer's order, including additional stock. During production, we use professional Italian company Bianko tensioners, which is why flexible fabrics may have different sizes depending on the degree of tension during counting.

Yes, there are discounts for customers who cooperate on a permanent basis. For detailed information about discounts, please contact the sales department by phone or e-mail.
04

Discounts and promotions

05

Payment and shipping

Accepted payment methods are bank transfer, card payment, Paypal.

Unfortunately not.

Yes.

No, an acceptable form of payment is prepayment. For the convenience of our customers, we offer several payment methods.

We make every effort to ensure that the shipments are carefully and safely packed. However, if it happens that the shipment arrives damaged, it should be opened in the presence of the supplier and a complaint should be submitted to the supplier in accordance with DPD's procedure.

The complaint should be submitted using the form available .................... The form along with photos of the fabric under complaint should be sent by e-mail to the address ......... ..........

After reporting and determining the course of the complaint, the fabrics not cut should be returned to the address APOZ + name and surname of the trade supervisor, ul. Przemysłowa 5, hall E1, 15-528 Sowlany, Poland.

We produce each fabric on an individual order and therefore, it is not possible to return the goods if the goods are of full value.

If the purchased goods did not meet your expectations, you have the right to return the unused goods within 14 days of making the purchase. The returned goods should be intact, complete, in their original packaging and with no signs of use. This applies to imported fabrics - non-printed.
06

Returns / complaints / exchange of goods

07

Packing and shipping